Date of last update: 01 May 2020
We are committed to protecting the privacy of our contacts, customers, suppliers and employees (“you” and when relating to you, “your“) and complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).
In this policy, we describe how we manage your personal information.
1. The kinds of personal information we collect
The kinds of personal information that we collect include:
(a) contact details such as name, role or position, address, email address, mobile number and landline number;
(b) confidential information including bank account and credit card details. We will not release this information unless we have your express consent to do so;
(c) your individual preferences, and opinions;
(d) how you were referred to or became aware of us;
(e) information about your business, skills, services, products and prices;
(f) if you are an employee or prospective employee, information about your qualifications, skills and work experience; and
(g) when you use certain features of the Site, we may receive, store and process different types of information about your location such as IP address, post code and more specific information such as GPS based functionality on mobile devices used to access the Site.
2. How we collect personal information
2.1 We collect personal information by various means including through:
(b) use of social media e.g. Facebook and Instagram etc;
(c) use of our services;
(d) requests for brochures, to join a mailing list or to be contacted for further information about our services;
(e) Google Analytics;
(f) provision of customer service and support;
(g) responses to surveys or research undertaken by us or on our behalf; or
(h) entries into competitions or promotions conducted by us or on our behalf.
2.2 Where practicable we collect personal information about you directly from you. However, we may also collect information about you from a third party.
3. The purposes for which we collect, hold, use and disclose personal information
3.1 We collect, hold, use and personal information in order to:
(a) contact and communicate with you;
(b) provide products and services to you;
(c) to direct market to you, with your permission;
(d) to understand and analyse our sales, and your needs and preferences;
(e) to develop, enhance, market and provide products and services that meet your needs;
(f) to improve our services; and
(g) to respond to requests or complaints.
4. The parties to whom your personal information is disclosed
4.1 Subject to our confidentiality obligations, we may share some relevant personal information with other third-party service providers who assist us with archival, auditing, accounting, legal, business consulting, website or technology services.
4.2 We also will disclose your information if required by law to do so, or in circumstances permitted by the Privacy Act.
5. Disclosure of information outside the jurisdiction of collection
5.1 We do not disclose personal information to overseas recipients.
6. Opting out of marketing communications
6.1 We may, from time to time, send you newsletters, information and offers about our services. You can opt out of receiving further such communications by clicking the “unsubscribe” option at the bottom of any marketing e-mail received from us.
7.1 We take reasonable physical, technical and administrative safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification and disclosure.
8. Access/correction/updating personal information
8.1 You can contact us to access, correct or update your personal information. Unless we are subject to confidentiality obligation or some other restriction on giving access to the information and we are permitted to refuse you access under the Privacy Act, we will endeavour to make your information available to you within 30 days.
8.2 If you request to correct your personal information, we will correct, or, if we consider more appropriate, note your request for amendment of the information on your record.
8.3 We will not charge you to make a request to access your record but we may charge you to actually provide access depending on the costs associated with obtaining and providing the material.
8.4 These actions can usually be taken by contacting us using the contact information on the “Contact Us” section below.
- Notification of Changes
9.1 We may, from time to time and in our sole discretion, change, make additions or deletions to this Policy. Your continued use of our Site following any amendments indicates that you accept the amendments. You should check this Policy regularly, prior to providing any personal information, to ensure you are aware of any changes, and only proceed to provide personal information, if you accept the new Policy.
10. Complaints / Contact us
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, a complaint may be made to us by sending it to us by email to firstname.lastname@example.org.
We will endeavour to respond to any complaint within 30 days. If you are not satisfied with our response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints